Frequently asked questions

Valuers must be certified by the NRVT (Dutch Register of Real Estate Valuers) and specialized in the Commercial Real Estate Chamber. For complex construction financing or financing above €5,000,000, registration in the Commercial Real Estate Chamber is mandatory.

Build Finance provides a standard engagement letter, which outlines the specific components that must be included in the valuation report.

A construction contract must meet the following requirements: 

• An installment schedule for disbursement from the building deposit that includes: 
  • Number of installments
  • Amount or percentage per installment
  • Timing per installment, or for larger construction projects:
    • Construction deliverables linked to each installment 

Dutch and European laws and regulations require financial institutions to know who they are doing business with and to meet specific standards for identity verification processes. To comply with these obligations, Build is required to verify your identification document and confirm that it matches the individual presenting it. For this purpose, we use the identity verification tool Veriff. 

The technology used by Veriff compares facial features to the photo on your ID document. In rare cases where the automated tool cannot confirm a match, the verification will be carried out manually by a Veriff employee. 

Your personal data is accessible to Build employees who have a valid reason to access it. In certain cases, Veriff employees may also be granted access - for instance, when the automated process cannot produce a definitive outcome. 

The personal data obtained from the identity verification is stored in your customer file at Build. We manage this in accordance with Build’s Privacy Statement. The data also remains accessible to Build for a period of three months via Veriff’s secure dashboard. After that, Veriff stores the data in encrypted form for twelve months in a secure archive.

To verify that your identity matches your ID, the tool compares them against each other. In order to ensure the authenticity of the documents, live images of both yourself and your ID are required. Tip: Make sure to take the photos in a neutral and professional environment.

Your ID may be unreadable due to poor lighting or reflections, or your face might not be clearly visible in the photo. This could mean you'll need to complete the verification process again.

Tip: Make sure there are no reflections from spotlights or lamps on your ID when taking the photo.

Section 5.C of our General Terms and Conditions outlines all situations that must be reported to Build. 

Please send an email detailing the change to: beheer@build-finance.com

Your annual statement will be published in the customer portal no later than March 1st each year. Once it becomes available, you will receive a notification by email. You can log in to the customer portal at  https://portal.bcmglobal.nl/ .